HOW TO WRITE A COMPLAINT ?
Usually, the consumer complaint is a simple document in which the facts and problems are mentioned along with attached evidence. Consumer courts are usually consumer-friendly and filing a consumer is very easy. Moreover, you do not even need a lawyer and argue your own case in these courts.
You can file a consumer complaint if you believe that deficient or damaged goods and services are given. You may also file a complaint if the ‘free’ offers promised is not given. Misleading information, overcharging for goods and hoarding are also covered under this Act.
A Complaint shall be instituted in a District Forum within the local limits of whose jurisdiction –
The opposite party or each of the opposite parties or any of the opposite parties at the time of institution of complaint actually or voluntarily resides or carries on business or has a branch office or personally works for gain
the cause of action, wholly or in part, arises
Some necessary facts or information to be given in Complaint are following –
Particulars of Complaint (i.e. Name & Address of the Complainant)
Particulars of Opposite Party (i.e. Name & Address of the Opposite)
Details of Good/s purchased or Service obtained (i.e. name of the seller or service provider, date of purchase/service availed , rupees paid/details of cheque etc., cash memo/receipt/invoice/bill no. , warranty or guarantee details if available, etc
Defect/Deficiency in goods or services
Loss suffered / expenses incurred
Prayer/Relief claimed (e.g. removal of defect, replacement, refund, payment of compensation etc)
Place, Date & Signature
